Refund & Returns Policy
At Meg's Scottish Kitchen, we craft small-batch delights using top-quality ingredients. Our goal is to ensure your satisfaction with every purchase, backed by a transparent returns process.
Refund & Returns Policy
Last updated: 12th of March 2026At Meg’s Scottish Kitchen, we take pride in producing small-batch food products using carefully selected ingredients. We want you to be delighted with your purchase, and we aim to make our refund and returns process clear, fair, and compliant with UK consumer law.This policy explains your rights and our procedures for returns, refunds, exchanges, and cancellations when purchasing from our website.
Your Rights Under UK Consumer Law
When you purchase from Meg’s Scottish Kitchen, your rights are protected under:
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Consumer Rights Act 2015
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Consumer Contracts Regulations 2013
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Food safety and hygiene regulations
These laws ensure that products must be:
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As described
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Of satisfactory quality
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Fit for purpose
If a product fails to meet these standards, you may be entitled to a refund, replacement, or repair.
Food Products - Perishable Items
Most of our products are food items, which are classified as perishable goods.
Under UK law, the 14-day cooling-off period does not apply to perishable goods once they have been delivered.
For this reason:
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Food products cannot be returned for change of mind
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Returns cannot be accepted once the seal or packaging has been opened
However, if your order arrives damaged, incorrect, or defective, we will resolve the issue promptly.
Please contact us within 48 hours of delivery with:
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Your order number
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A description of the issue
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Photographs of the product and packaging if possible
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We will then arrange either:
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A replacement product
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A full refund
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A store credit
Non-Perishable Items
For non-food items such as merchandise or kitchen accessories purchased from our website, you have the right to cancel your order within 14 days of receiving the item.
To be eligible for a return:
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The item must be unused
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It must be in its original packaging
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It must be returned in resellable condition
Customers are responsible for return postage costs unless the item is faulty.
Faulty or Incorrect Products
If a product is:
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Faulty
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Damaged during delivery
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Not as described
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Incorrectly supplied
You may be entitled to a full refund or replacement under the Consumer Rights Act 2015.
Please contact us as soon as possible and within 48 hours of delivery so we can resolve the issue quickly.
Refund Processing
Once a refund has been approved:
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Refunds will be issued to the original payment method
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Processing may take 5–10 working days, depending on your bank or payment provider
Order Cancellations
Orders may be cancelled before they have been dispatched.
Because many of our products are prepared and packed shortly after ordering, we recommend contacting us as soon as possible if you need to cancel.
Once an order has been dispatched, it cannot be cancelled for perishable goods.
Allergens & Ingredient Information
All products are labelled in accordance with UK food labelling regulations.
Ingredient lists and allergen information are provided on:
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Product packaging
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Product pages where possible
If you have allergies or dietary requirements, please review the ingredient information carefully before ordering.
If you require further clarification, please contact us prior to purchase.
Contact Information
If you have any questions about your order or this policy, please contact us:
Meg’s Scottish Kitchen
Argyll, Scotland
Email: Meg@megsscottishkitchen.com
Website: www.megsscottishkitchen.com
We aim to respond within 48 hours.
